After Hours Services When Vaden Is Closed

Here you can learn what to do and who to contact after hours. 

Important Links

Medical Services at Vaden

For URGENT medical advice that can't wait until we are open, you can call Vaden Health Center at 650.498.2336. Select Option 1 for Medical Services and Option 2 to be connected with our after hours service. Routine refills and insurance questions are not urgent. Please message your provider or the insurance office. 

TimelyCare

TimelyCare expands both the times and the locations where Stanford students can receive care: The service offers 24/7 virtual medical and mental health care and can serve students anywhere in the United States. TimelyCare is offered as a supplement to the extensive existing in-person and virtual services offered by Counseling and Psychological Services (CAPS), Vaden Medical Services, and other Vaden and on-campus resources.

To access TimelyCare

Go to timelycare.com/stanford or download the TimelyCare app.

Check out the TimelyCare FAQ to learn more.

Counseling and Psychological Services (CAPS)

For urgent mental health needs, please call CAPS 24/7 to access support: 650.723.3785.  For any life threatening concerns please call 911. 

Sexual/Relationship Violence 

If you are in need of immediate or urgent support for a sexual/relationship violence concern please call: The 24/7 Sexual/Relationship Assault Hotline at 650.725.9955.

• You can book an appointment for a time when Vaden is open, using the VadenPatient portal.  If you need care when Vaden is closed, the following local options exist (note: services provided at the facilities listed below will be billed to your insurance; please contact your carrier to confirm coverage).
  • Note: Students with Kaiser Insurance should contact Kaiser for information regarding after hours care.

Stanford Express Care

Offering primary care services for illnesses and minor injuries that need quick attention (e.g., congestion, fever, headache, rashes, vomiting/diarrhea, cuts, sprains, etc.) for individuals 6 months and older. Same day visits are available by appointment only. Call to make an appointment or schedule online, video visits available. 

• Telelphone: 650.736.5211
  • You will need to present your insurance card at the time of service.  If you have Cardinal Care, a $25 copay will apply.  If you have other insurance, copays or deductibles may apply; check with your insurance carrier to determine whether the care will be covered and the terms.
  • They can order COVID-19 testing when indicated.

Stanford Walk-In Clinic

If you have a minor illness or injury and need non-emergency care when Vaden is closed, the new Stanford Walk-In Clinic may be an option. Open Monday-Friday with extended hours from 3:30 – 11:00 p.m., patients 2 years and older can get care from Board-Certified physicians—no appointment is needed. 

• Tel: 650.497.3940
• You will need to present your insurance card at the time of service.  If you have Cardinal Care, a $25 copay will apply.  If you have other insurance, copays or deductibles may apply; check with your insurance carrier to determine whether the care will be covered and the terms.

Palo Alto Urgent Care Center

Offering services for medical problems (e.g., broken bones, minor burns, etc.) that, while not emergencies, require attention within 24 hours. 

• Telephone: 650.321.4121
  • Located at the Palo Alto Medical Foundation
  • You will need to present your insurance card at the time of service.  If you have Cardinal Care, a $50 copay will apply.  If you have other insurance, copays or deductibles may apply; check with your insurance carrier to determine whether the care will be covered and the terms.

Stanford Health Care Emergency Department  

Offering services for emergency situations which may threaten life or cause impairment (e.g., difficulty breathing, overdose, major injury, etc.) 

• Telephone: 650.723.5111
  • Open 24 hours every day
  • Pediatrics (age 20 and younger) and Obstetrics care is provided at 900 Quarry Road Extension, Palo Alto, CA 94304
  • Adult care (age 21 and above) and Pediatric Trauma care is provided at 1199 Welch Road, Palo Alto, CA 94304
  • You will need to present your insurance card at the time of service.  If you have Cardinal Care, a $100 copay will apply.  If you have other insurance, copays or deductibles may apply; check with your insurance carrier to determine whether the care will be covered and the terms.