Vaden Health Center is open for business and ready to support you during the COVID-19 outbreak. Below, please find messages from our service units with some information about operations. This content will be updated as it evolves.
A message for students from Medical Services:
Medical Services is open currently from 8:00am-5:00pm, Monday through Friday and Saturday from 11:00am-3:00pm.
Please do not walk in. Please call 650-498-2336 to make an appointment OR schedule a phone visit over the Vaden Patient Portal. If you need to be seen in person, we will make arrangements after your phone call.
Medical Services continues to provide services unrelated to COVID-19 as well
Walgreens @ Vaden is open and ready to serve you.
A message for students from Counseling and Psychological Services (CAPS):
We know that the COVID-19 situation is causing significant change and potential anxiety and distress for our community. This is an unprecedented event, and CAPS is committed to supporting students wherever they may be. We will be updating this page with additional information and resources as the process unfolds and want to share the following at this time:
24/7 mental health support is available for Stanford students by calling the CAPS number: 650-723-3785.
In an effort to comply with current regulations, telehealth video visits are available, but ONLY for students who are in California. Phone check-ins to discuss a plan for your care needs are available to all students, regardless of location. For tips on doing a telehealth visits, please review this guide. (TeleHealth Visit Tips Guide)
CAPS is open 8:30am to 5:00pm, Monday through Friday, to meet in person with students who are in crisis and whose needs cannot be met via telehealth or phone support. We ask all students to call CAPS (650-723-3785) before coming in person so we can discuss how best to meet your mental health needs while also protecting your physical health and safety.
Access Coordinators are available by phone for students seeking new services/resources.
CAPS is available to assist students in finding care resources in their home communities.
For students who are already connected to a CAPS provider, please know that you can send your provider a secure message through the Vaden Student Portal for any non-urgent issues.
CAPS urges you to attend to your emotional and mental well-being, and to reach out to us for support during these challenging times. More information on services currently being provided by CAPScan be found here.
For additional virtual resources on maintaining your well-being, please visit https://vaden.stanford.edu/virtualwellbeing.
A message for students from Confidential Support Team (CST)
In response to the COVID-19 outbreak, and in an effort to prevent its spread, the Confidential Support Team is offering virtual services at this time. CST is open remotely during normal business hours; Monday through Friday, 8:30 am to 5:00pm.
Kingscote Gardens, the building where the Confidential Support Team is housed, is currently closed.
Our 24/7 Hotline (650-725-9955) remains available for urgent support.
Contact our business line (650-736-6933) to schedule non-urgent phone or video support.
Virtual appointments, conducted through Zoom, are available for students located in California at the time of the telehealth visit.
Phone based support is available for students located outside of California.
A message for students from Weiland Health Initiative:
The Weiland office is offering virtual services at this time. Our hours are 8:30am to 5:00pm, Monday through Friday.
An option for telehealth services (via Zoom) is available for students who are in California
If you are outside of California, Weiland staff are currently offering 15-20 minute phone check-ins; not true therapy, but rather, a short phone conversation to see how you are doing.
If you are outside of California, Weiland staff may also be able to help you get connected with a local provider.
You can set up a Weiland Connects visit or ask your Weiland provider questions via secure message on the Vaden Patient Portal.
A message for students from Well-Being at Stanford:
The Well-Being office shifted to virtual services starting March 16, 2020. Our hours are 8:30am to 5:00pm, Monday through Friday.
You have the option to utilize a Zoom (video) coaching appointment. Zoom options are available to select when scheduling your appointment at coaching.stanford.edu.
Telehealth (Zoom) dietitian services are available to students who are in California. If you are outside of California, a short phone check-in is an option for you. Please reach out to your provider to make this request.
We know this is a stressful time. If you are interested in outreach services or support, some of these can be provided virtually. Email Well-Being Director Inge Hansen at email@example.com with your request.
A message for students enrolled in Cardinal Care who will be away from campus from the Insurance and Referral Office:
For students enrolled in Cardinal Care who are not on campus, we offer reminders here about how to access healthcare and insurance benefits available under Cardinal Care while away.
Reminders about your Subscriber ID
Health Net and MHN – your subscriber ID is your 8-digit SUID number with the letter U in front of it (only one leading zero)
Call (800) 250-5226 for Health Net and MHN questions
Delta Dental – your subscriber ID is your 8-digit SUID number (only one leading zero)
Call (800) 765-6003 for Delta Dental questions
Health Insurance and Referral Office
Call (650) 723-2135 for Cardinal Care questions
Health Net (Medical Care) Reminders
You can locate a primary care or specialty provider using the Provider Search function on the Health Net/Cardinal Care website
You can access primary care outside of Vaden Health Center with a $25 copay
Specialist care and other services are available at the Tier 2 level of benefits (without a referral from Vaden)
Tier 2 insurance benefits are accessed by first satisfying a $500 deductible. Cardinal Care/Health Net will then pay 70% of allowed charges and you will be responsible for the remaining 30%.
If you have an Outpatient Procedure, the copay is 30% after the $500 deductible is met
If you need care urgently, you can go to any Urgent Care Center, and the copay is $50
If you need emergency care, you can go to any Emergency Room (ER), and the copay is $100
If you are admitted to a hospital as a result of an ER visit, the $100 copay is waived and replaced with a $100 deductible and a $500 copay for hospitalization
For prescriptions, the copays are $10 for generic; $35 for brand and formulary; and $50 for specialty drugs
MHN (Mental Health) Reminders
Delta Dental Reminder