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Updates from Vaden Health Center during the COVID-19 Outbreak

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Updates from Vaden Health Center during the COVID-19 Outbreak

Vaden Health Center is open for business and ready to support you during the COVID-19 outbreak. Below, please find messages from our service units with some information about operations. This content will be updated as it evolves.


A message for students from Medical Services:

  • Medical Services is open currently from 8:00am-5:00pm, Monday through Friday and Saturday from 11:00am-3:00pm.

  • Please do not walk in. Please call 650-498-2336 to make an appointment OR schedule a phone visit over the Vaden Patient Portal. If you need to be seen in person, we will make arrangements after your phone call.  

  • Covid Testing

    • We recommend testing if you have any of the following
      • Fever
      • New cough
      • Shortness of breath
    • We also recommend testing if you have 2 or more of the following
      • Chills or repeated shaking with chills
      • Headache
      • New lost of taste and/or smell
      • Sore throat
      • Muscle pain
    • Make a phone appointment with a Vaden clinician if you think you have symptoms. Click here if you need assistance after hours
    • Specimens collected at Vaden are sent to Stanford Health Care for processing.
    • Stanford Express Care also offers testing.
    • Testing may be indicated in other circumstances. If you do not have symptoms but desire testing for reasons other than surveillance (which is currently being performed by Verily and Color), schedule a phone visit with a Vaden clinician to discuss
  • Medical Services continues to provide services unrelated to COVID-19 as well

  • Walgreens @ Vaden is open and ready to serve you.


A message for students from Counseling and Psychological Services (CAPS):

We know that the COVID-19 situation is causing significant change and potential anxiety and distress for our community.  CAPS is committed to supporting students wherever they may be.  We will be updating this page with additional information and resources as the situation unfolds and want to share the following at this time:

  • 24/7 mental health support is available for Stanford students by calling the CAPS number: 650-723-3785.

  • In an effort to comply with current regulations, telehealth video visits are available, but ONLY for students who are in California. Phone check-ins to discuss a plan for your care needs are available to all students, regardless of location. For tips on doing a telehealth visits, please review this guide.

  • CAPS is open 8:30am to 5:00pm, Monday through Friday, to meet in person with students who are in crisis and whose needs cannot be met via telehealth or phone support. We ask all students to call CAPS (650-723-3785) before coming in person so we can discuss how best to meet your mental health needs while also protecting your physical health and safety.

  • Access Coordinators are available by phone for students seeking new services/resources.

  • CAPS is available to assist students in finding care resources in their home communities.

  • For students who are already connected to a CAPS provider, please know that you can send your provider a secure message through the Vaden Student Portal for any non-urgent issues.

CAPS urges you to attend to your emotional and mental well-being, and to reach out to us for support during these challenging times.  More information on services currently being provided by CAPScan be found here.

For additional virtual resources on maintaining your well-being, please visit


A message for students from Confidential Support Team (CST)

In response to the COVID-19 outbreak, the Confidential Support Team is offering virtual services at this time. CST is open remotely during normal business hours; Monday through Friday, 8:30 am to 5:00pm.

  • Kingscote Gardens, the building where the Confidential Support Team is housed, is currently closed.

  • Our 24/7 Hotline (650-725-9955) remains available for urgent support.

  • Contact our business line (650-736-6933) to schedule non-urgent phone or video support.

  • Virtual appointments, conducted through Zoom, are available for students located in California at the time of the telehealth visit.

  • Phone based support is available for students located outside of California.


A message for students from Weiland Health Initiative:

  • The Weiland office is offering virtual services at this time. Our hours are 8:30am to 5:00pm, Monday through Friday.

  • An option for telehealth services (via Zoom) is available for students who are in California

  • If you are outside of California, Weiland staff are currently offering 15-20 minute phone check-ins; not true therapy, but rather, a short phone conversation to see how you are doing.

  • If you are outside of California, Weiland staff may also be able to help you get connected with a local provider.

  • You can set up a Weiland Connects visit or ask your Weiland provider questions via secure message on the Vaden Patient Portal.

  • For more information, check our webpage at or email Weiland's Director, Inge Hansen, at


A message for students from Well-Being at Stanford:

  • The Well-Being office shifted to virtual services starting March 16, 2020. Our hours are 8:30am to 5:00pm, Monday through Friday.

  • You have the option to utilize a Zoom (video) coaching appointment. Zoom options are available to select when scheduling your appointment at

  • Telehealth (Zoom) dietitian services are available to students who are in California. If you are outside of California, a short phone check-in is an option for you. Please reach out to your provider to make this request.

  • Access additional information about virtual well-being here.

We know this is a stressful time. If you are interested in outreach services or support, some of these can be provided virtually. Email Well-Being Director Inge Hansen at with your request. 


A message from the Insurance and Referral Office for students enrolled in Cardinal Care who will be away from campus: 

For students enrolled in Cardinal Care who are not on campus, we offer reminders here about how to access healthcare and insurance benefits available under Cardinal Care while away. 

Reminders about your Subscriber ID

  • Health Net and MHN – your subscriber ID is your 8-digit SUID number with the letter U in front of it (only one leading zero)

    • Call (800) 250-5226 for Health Net and MHN questions

  • Delta Dental – your subscriber ID is your 8-digit SUID number (only one leading zero)

    • Call (800) 765-6003 for Delta Dental questions

  • Health Insurance and Referral Office

    • Call (650) 723-2135 for Cardinal Care questions


Health Net (Medical Care) Reminders

  • You can locate a primary care or specialty provider using the Provider Search function on the Health Net/Cardinal Care website

  • You can access primary care outside of Vaden Health Center with a $25 copay

  • Specialist care and other services are available at the Tier 2 level of benefits (without a referral from Vaden)

  • Tier 2 insurance benefits are accessed by first satisfying a $500 deductible.  Cardinal Care/Health Net will then pay 70% of allowed charges and you will be responsible for the remaining 30%.

  • If you have an Outpatient Procedure, the copay is 30% after the $500 deductible is met

  • If you need care urgently, you can go to any Urgent Care Center, and the copay is $50

  • If you need emergency care, you can go to any Emergency Room (ER), and the copay is $100

  • If you are admitted to a hospital as a result of an ER visit, the $100 copay is waived and replaced with a $100 deductible and a $500 copay for hospitalization

  • For prescriptions, the copays are $10 for generic; $35 for brand and formulary; and $50 for specialty drugs


MHN (Mental Health) Reminders

  • You can locate an in-network MHN provider using the Provider Search function. The MHN copay for each in-network provider appointment is $25.
  • MHN Behavioral Plan


Delta Dental Reminder