Medical Services - For URGENT medical advice that can't wait until we are open, we have a Physician on call from home after hours- call (650) 617-2576 after hours and they will page the physician on call. Routine refills and insurance questions are not urgent. Please message your provider or the insurance office.
Counseling and Psychological Services (CAPS) - For urgent mental health needs, please call CAPS 24/7 to access support: 650-723-3785. For any life threatening concerns please call 911.
Sexual/relationship violence - If you are in need of immediate or urgent support for a sexual/relationship violence concern please call: The 24/7 Sexual/Relationship Assault Hotline at (650) 725-9955.
You can book an appointment for a time when Vaden is open, using the VadenPatient portal. If you need care when Vaden is closed, the following local options exist (note: services provided at the facilities listed below will be billed to your insurance; please contact your carrier to confirm coverage) :
Stanford Express Care offers primary care services for illnesses and minor injuries that need quick attention (e.g., congestion, fever, headache, rashes, vomiting/diarrhea, cuts, sprains, etc.) for individuals 6 months and older. Same day visits are available by appointment only. Call to make an appointment or schedule online, video visits available. They can order COVID-19 testing when indicated.
Palo Alto Urgent Care Center at the Palo Alto Medical Foundation offers services for medical problems (e.g., broken bones, minor burns, etc.) that, while not emergencies, require attention within 24 hours.
Stanford Health Care Emergency Department offers services for emergency situations which may threaten life or cause impairment (e.g., difficulty breathing, overdose, major injury, etc.)
Important: If a follow-up visit with a specialist is recommended as a result of care at one of these facilities, AND you have Cardinal Care, be sure to contact Vaden’s Insurance Office during business hours @ (650) 723-2135 prior to scheduling the follow up appointment. For Cardinal Care tier 1 coverage to apply, a referral from Vaden may be required, and the services need to be provided by Stanford specialists.