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Taking Care of Ourselves & Each Other

Health & Well-Being Resources

Mental Health Care Away From Campus

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If you will be away from campus for summer break, a leave of absence, study abroad, or other reasons, get a head start in connecting to mental health services while you are away. 

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Return to Options for Care Outside of CAPS  

In the US

Urgent Mental Health Needs In the United States

For urgent medical or mental health crises while you are in the U.S., call 9.1.1 or go to the nearest emergency room. 

Non-Urgent Care in the US for Students

TimelyCare (For All Enrolled Students)

TimelyCare is offered as a supplement to the extensive existing in-person and virtual services offered by Counseling and Psychological Services (CAPS), Vaden Medical Services, and other Vaden and on-campus resources. This no cost service offers enrolled students residing in the United States virtual medical and mental health care 24/7, 365 days/year and up to 12 scheduled mental health therapy sessions per academic year.  Explore TimelyCare FAQs to learn more.

To access TimelyCare    

Go to timelycare.com/stanford or download the TimelyCare app.   

Aetna (For Student with Cardinal Care)

Your Aetna Student Health Plan allows you to choose where to receive care from a network provider*, please note out of network coverage is not covered in your EPO plan. Find a doctor, hospital or pharmacy. Explore Aetna Student Health here.   

*Network providers are independent contractors and are neither employees nor agents of Aetna Life Insurance Company or their affiliates. 

Use Search Tools to Find Local Provider

If you know your insurance and want expand your search, and independently review and locate providers in the area you will be living, you can use the search tools below to search by state (use \the zip code where you will live) and by insurance, as well as therapist identities and specialties.

Contact Your Insurance Provider for Referrals

You can contact your insurance directly for available therapists and help connecting. Call the customer or patient support line for your plan, and ask for referrals in the zip code where you will be living. You can also share specialties and identities you need and they can assist you in obtaining names. If you have Cardinal Care, please see the section above on on "using my insurance for therapy" and click on "I have Cardinal Care" for information.

Support Outside of the US When Students Are in a Stanford-Affiliated Program

URGENT Support

Connect to Crisis24 

Stanford Dedicated Hotline: 1.443.716.2305 

Access Crisis24 Horizon Platform 

Access Crisis24 Here

Download Mobile App 

Download from the Apple App store, Google Play or search for Crisis24 Horizon Mobile. 

Logging In 
  1. Open the mobile or web app, enter your Stanford email address, and tap Sign In. 
  2. On the next screen, enter your university credentials and again tap Sign In to enter Horizon. 

*If it is your first time logging in, enter your Stanford email address under "Register." (You may also be prompted to add a mobile phone number.) 

Desktop

Go to Preferences, located under your name on the top-right, and set up your preferred notifications.Mobile: Follow the prompts to enable Push Notifications and Location Services to receive alert notifications based on your current location. You can monitor and receive notifications for other locations by adding them to your main dashboard.

Non-Urgent Support

If student is an undergraduate and in the BOSP (Bing Overseas Study Program) they may have access to free local mental health care via the program. Students are requested by BOSP to disclose any and all health needs, including mental health needs, prior to travel, so BOSP can assist them with resources. If the student is open to it, they can sign an ROI and you can also consult with BOSP staff about recommendations. 

If the student is a graduate doing field work or is a grad or undergrad doing another Stanford-affiliated program not associated with BOSP, it is also important they communicate with the program about medical needs ahead of time, to access resources that may be available and get support for these via their department. 

International Care and Cardinal Care 

Applicable to all students currently enrolled in Cardinal Care.

For students enrolled in the Stanford student health care plan, Cardinal Care, Cardinal Care Aetna has a travel assistance program called International On Call Travel Assistance Services. 

The On Call Travel Assistance Services number is on the Cardinal Care Aetna card, and listed below: 

On Call Travel Assistance Services can help a student find a psychiatrist in the location. The provider may require payment up front. A student can submit claims for covered incurred costs to Aetna and be reimbursed at Tier 2 benefit level. More information can be found about Tier 2 Benefits in Student Health Matters

To file for reimbursement with Cardinal Care/Aetna of covered, incurred costs outside the US: 

Use this link for reference, and for electronic claim filing options.

You may also mail claims to the address on the back of the Cardinal Care /Aetna ID card: Submit Claims to: 

Aetna Life Insurance Company 
PO Box 981106 
El Paso, TX 
79998